- Water
- 03 Jul 2024
At Morrison Water Services, we are thrilled to celebrate a significant milestone with the installation of over one million smart meters for Thames Water. We have been delivering an ambitious programme of street-by-street meter installations for the last eight years as part of Thames Water’s installation drive.
We have completed over one million installations since 2015 in both Greater London and the Thames Valley region. This has involved over 650,000 excavations within the confines of the city’s streets and attending 98.7% of customer appointments, including through the pandemic with its associated people and supply challenges. This year we’re helping the company install a further 78,000 smart meters across London and the Thames Valley.
The strategic importance of smart metering is undeniable, Thames Water supplies water to millions of households across the South East, an area under significant water stress due to high water demand and typically hotter and drier summers. Thames Water and other water companies in the South East must also meet future demand for water and protect the environment, including vulnerable rivers and chalk streams, by reducing the amount of water abstracted from groundwater sources.
Water is a precious resource and smart meters play a significant role in in helping customers to use water wisely. They also have the added benefit of helping customers detect leaks within their property, which account for around a third of leakage on the water network. Thames Water’s one million smart meters are helping to save 90 million litres of water a day, the equivalent of 36 Olympic sized swimming pools. The investment in state-of-the-art smart metering technology has allowed the processing of over 20 million readings a day, giving customers near real-time data. The data is critical in supporting customer to manage their water usage and bills. On average metered customers tend to use 12% less water.
