Exceeding Customer Side Leakage targets with Thames Water
- 26 Mar 2026
In-Home
Connecting essential household services and improving customer experience across water, energy, and communications.
We provide comprehensive metering and data services across the domestic and commercial sectors, from data collection and smart metering to meter health, accuracy and revenue protection.
Supporting the energy sector’s smart meter rollout, we ensure the ongoing reliability of gas and electricity assets while helping clients improve operational efficiency and customer experience.
Our One Data Collection solution brings water and energy readings into a single, streamlined service, simplifying processes and enhancing convenience.
Alongside metering, we install and maintain electric I&C systems, smart metering infrastructure and electric vehicle charging points. Our teams deliver end‑to‑end I&C services, supported by dedicated technical expertise and responsive emergency and non‑emergency maintenance, ensuring seamless integration, compliance and long‑term performance across energy and water networks.
We manage large‑scale, end‑to‑end meter installation programmes for homes and businesses, combining operational delivery with data‑driven insight. With more than 330,000 meters exchanged and 7,000 projects delivered each year, we help reduce water demand, optimise network performance and support long‑term sustainability, delivering consistent, measurable impact across the UK.
Delivering across key markets
Markets
Working across five key markets – Energy, Water, Technology & Communications, Transport, and Defence, Industrial & Public Sector – we're constantly evolving our expertise to solve challenges and help our clients deliver vital projects.
Energy
Leading in end-to-end energy solutions, powering net zero transitions and sustainable infrastructure for businesses and communities nationwide.
Energy
Water
Delivering integrated water solutions across the asset lifecycle, combining engineering, digital capability and smart networks to create resilient, sustainable infrastructure.
Water
Technology & Communications
Setting UK industry benchmarks by using advanced platforms, introducing innovative solutions, and providing expert delivery for critical digital infrastructure.
Technology & Communications
Transport
Bringing together highways, rail, aviation and defence expertise. M Group Transport delivers innovative, sustainable infrastructure solutions that connect people, places and economies nationwide.
Transport
Defence, Industrial & Public Sectors
We're protecting defence and public services through resilient IT, advanced technology, and scalable solutions for mission-critical operational excellence.
Defence, Industrial & Public Sectors
Contact Us
At M Group, we work with private and public sector organisations across water, energy, transport and telecom, delivering essential infrastructure services, with more than 14,000 people, 200 locations and a heritage of more than a century.
