Exceeding Customer Side Leakage targets with Thames Water
- 26 Mar 2026
Dedicated to decarbonising homes, reducing fuel poverty and improving quality of life for residents across the UK.
Our teams have designed and delivered some of Britain’s largest and most successful domestic retrofit programmes, helping partners maximise funding through schemes such as Warm Homes: Local Grant (WH:LG) and Warm Homes: Social Housing Fund (WH:SHF). Combining deep technical and commercial expertise with hands‑on delivery, we provide end‑to‑end support—from programme design and management through to installation—ensuring projects are efficient, compliant and impactful.
Alongside retrofit delivery, we support households directly through our nationwide Local Energy Advice Partnership (LEAP) service, offering free, practical energy‑saving advice both in person and by phone. Through the installation of low‑carbon solutions including heat pumps and renewable heating systems, we help reduce energy demand, cut household costs and contribute meaningfully to the UK’s net‑zero ambitions.
Our expertise also extends to low‑carbon infrastructure, including the management and design of over 350,000 street lighting assets and the delivery of electric vehicle charging solutions. From energy‑efficient lighting and asset management to public, commercial and large‑scale EV charging, solar and battery systems, our in‑house teams design, install and maintain sustainable infrastructure that supports safer communities, cleaner transport and long‑term environmental benefits.
Working across five key markets – Energy, Water, Technology & Communications, Transport, and Defence, Industrial & Public Sector – we're constantly evolving our expertise to solve challenges and help our clients deliver vital projects.
Leading in end-to-end energy solutions, powering net zero transitions and sustainable infrastructure for businesses and communities nationwide.
Energy
Delivering integrated water solutions across the asset lifecycle, combining engineering, digital capability and smart networks to create resilient, sustainable infrastructure.
Water
Setting UK industry benchmarks by using advanced platforms, introducing innovative solutions, and providing expert delivery for critical digital infrastructure.
Technology & Communications
Bringing together highways, rail, aviation and defence expertise. M Group Transport delivers innovative, sustainable infrastructure solutions that connect people, places and economies nationwide.
Transport
We're protecting defence and public services through resilient IT, advanced technology, and scalable solutions for mission-critical operational excellence.
Defence, Industrial & Public SectorsAt M Group, we work with private and public sector organisations across water, energy, transport and telecom, delivering essential infrastructure services, with more than 14,000 people, 200 locations and a heritage of more than a century.