- 19 Mar 2025
Our smart metering contract with E.ON began in 2016. We operate in E.ON’s Scotland, London and southern England footprint, which includes around 1.5 million customers.
The initial contract was for five years, and our continued and consistent success has resulted in the contract being extended twice.
We provide a full suit of metering services, including installation, exchange and maintenance services for gas and electricity meters, along with a variety of other support services.
Our support services include planning and scheduling, in-day jeopardy management , data management and a technical support team which support meter engineers with the commissioning of smart meters.
Key aspects of delivery include:
- We’ve installed over 1.1 million meters.
- A workforce over 260 trained meter engineers, delivering 230k meters against a target volume of 215k in 2023.
- Our asset and logistics functions oversee the management of our fleet with includes over 350 vans, along with the delivery of reverse logistics of all meter and consumables.
- Appointments booked in real time, both by E.ON call agents and customers online. We provide a live view of our capacity over a rolling eight-week period through an Application Programming Interface (API) specifically created for them.
- A team of supervisors and our technical helpdesk to support our meter engineers.
As a result of our delivery, customers are provided with great customer service and energy efficiency advice, which is tracked via Net Promoter Scores (NPS) and independent Smart Meter Installation Code of Practice (SMICOP) surveys.
We’re working collaboratively with E.ON on a day-to-day basis and annually reviewing and capacity requirements at an area-based level to determine resource locations requirements.
The existing contract terms runs to 31 December 2025.
