- 19 Mar 2025
In 2015, we agreed to provide smart and legacy meter installation and maintenance for EDF Energy’s domestic and Instrumentation and Control (I&C) customers across a third of the UK.
Our services cover a range of functions including meter installation, quality assurance and auditing, call centre facilities, back-office support and quality assurance.
Key aspects of delivery include:
- Our team of around 600 engineers support our meter readings, with 126 engineers working solely on this contract.
- The installation of 125k smart meters in 2023, with higher numbers installed in 2024.
- Appointments made by EDF Energy are booked against our capacity offered at up to six weeks from the appointment date.
- We’re currently achieving a Net Promoter Score (NPS) of 96%.
- We’re flexible with our operations and have completed a roaming program to ensure maximum productivity.
Due to our collaborative success, working to overcome the challenges of smart metering rollout, our contract has been extended.
Following our excellence in health & safety in the workplace, we’ve been awarded Alcumus ‘Safe Contractor’ status.
